Privacy Policy
Last Mile Assist— Last updated: August 28, 2026
This Privacy Policy describes how Last Mile Assist(“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors to this website, prospective customers, and users of our platform.
Information we collect
We collect personal information you voluntarily provide, including:
- Contact details you submit when requesting a demo or contacting us — name, company, email address, phone number, city and state, and the details of your message
- Account information when you use our platform, such as your name, email address, and role
- Information our customer companies enter into their own instance of the platform in the course of running their operations — we process that information on the customer’s behalf, under the customer’s own policies
How we use your information
- To respond to your inquiry and schedule demos
- To provide, operate, and support the platform
- To send service communications related to your inquiry or your use of the platform
- To comply with applicable laws and regulations
SMS / text messaging
If you provide your mobile phone number and consent to receive text messages (for example, when requesting a demo through our website), Last Mile Assist may send you SMS messages related to your inquiry or your use of our services. Consent is not a condition of purchase.
- Message frequency varies; messages are recurring while you have an active inquiry or customer relationship with us.
- Message and data rates may apply. Contact your wireless provider for details about your plan.
- Opt out at any time by replying STOP to any message. After you opt out, you will receive one final confirmation message and no further texts.
- Need help? Reply HELP to any message or contact us at contact@lastmileassist.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
How we share information
We do not sell, trade, or rent your personal information to third parties. We share information only with the service providers that run our platform — hosting, database, email delivery, and text messaging providers — and as required by law. Information our customers enter into their own instance is processed on that customer’s behalf and handled under their own policies.
Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual obligations, by contacting us using the information below.
Contact us
Questions about this Privacy Policy? Contact us at contact@lastmileassist.com or through our contact form.